By booking on dive-x.shop you accept these terms. If you have any questions, write to us before paying and we’ll be happy to help.
1. If you cancel
- Up to 7 days before your activity: we refund 100%.
- Less than 7 days before, or if you don’t show up: no refund.
- Date change: you can change the date of your activity once, free of charge, if you let us know at least 48 hours in advance and there is availability.
- To cancel or change the date, email us at info.divexrivieramaya@gmail.com or WhatsApp us at +52 984 203 6039, including your order number. We go by the date and time of your message.
- If you booked more than 10 business days in advance, you can also cancel free of charge within 5 business days of your purchase, as provided by Mexico’s Federal Consumer Protection Law.
2. If we cancel
If we cancel the activity due to bad weather, a port closure by the Harbor Master or for safety reasons, you choose between a new date or a full refund.
For your safety, we may change the dive site, the order of the dives or the boat. These changes do not entitle you to a refund.
3. Diving requirements
Before the activity you must fill out the medical questionnaire and sign the liability release. Activities for certified divers require a valid certification (PADI, SSI or other agency card or number).
If on the day you don’t meet the requirements, or the instructor decides it isn’t safe for you to dive, the activity doesn’t take place and counts as a cancellation less than 7 days before. For example, if you don’t bring your certification or a required medical clearance, or if you have been drinking alcohol.
Illness: if you are unable to carry out your activity due to illness and present a medical certificate, we will refund 100 %%. Without a medical certificate, the conditions of point 1 apply.
4. Schedules and transportation
If you arrive late or aren’t at the pickup point at the agreed time and the group has already left, it counts as a no-show. Transportation costs are non-refundable.
5. Marine life
Bull sharks, whale sharks, turtles and all other marine life are wild animals, so we can’t guarantee sightings. Not seeing them does not entitle you to a refund.
6. Courses and packages
If for any of the reasons above you don’t complete a course or package, we refund the difference between what you paid and the regular price of the activities you did complete. PADI digital materials (eLearning) and certification fees already issued are non-refundable.
7. Activities with partner operators
Some excursions (whale shark, fishing, Isla Mujeres, Tulum) are run by a partner operator. This same policy applies unless the activity page says otherwise.
8. Refunds
Refunds are made to the same payment method used for the booking, within a maximum of 10 business days. Your bank may take a few more days to show it. Prices are in US dollars (USD); we don’t cover exchange rate differences or bank fees.
9. Safety and insurance
Proveedora Náutica Dive-X, S.A. de C.V. holds valid civil liability insurance. Even so, we recommend taking out travel insurance and dive insurance (for example, DAN) before doing these activities. They protect you against the unexpected, such as illness, accidents or trip cancellations beyond our control.
10. Contact
Proveedora Náutica Dive-X, S.A. de C.V.
10 Av. Sur 10, Playacar, 77717 Playa del Carmen, Quintana Roo, Mexico
WhatsApp: +52 984 203 6039 · Email: info.divexrivieramaya@gmail.com
If you disagree with a charge, please contact us before filing a claim with your bank: we can resolve it faster that way.
This policy is governed by the laws of the United Mexican States.
Last updated: October 28, 2026.